Nelab

Terms & Conditions

Last updated: July 13, 2026

1. About Nelab

Nelab ("we," "us," "our") operates the Nelab mobile application, a booking, payment, and exploration platform for sport communities, pools, gyms, and fitness venues in Oman. By creating an account or using the app, you agree to these Terms & Conditions.

2. Accounts

• You must provide accurate information (name, email, phone number) when creating an account.
• You are responsible for keeping your account credentials secure and for all activity under your account.
• You must be at least 13 years old to use Nelab. Users under 18 need a parent or guardian's consent.

3. Bookings & Services

• Nelab lets you book classes, sessions, memberships, day passes, and community events at partner venues.
• Bookings are confirmed instantly in the app after successful payment and appear under "My Bookings".
• Venues and organizers are responsible for delivering the booked service. If a venue cancels or materially changes a service you paid for, you are entitled to a refund under our Refund Policy.
• You must comply with the rules of the venue you visit (opening hours, safety rules, gender-specific sessions where applicable).

4. Payments

• All prices are in Omani Rial (OMR).
• Payments are processed securely by Thawani, a licensed Omani payment gateway. We accept card payments (Visa / Mastercard).
• Nelab does not store your card details. Payment data is handled by Thawani according to their terms and privacy policy.
• Cancellations and refunds are governed by our Refund & Cancellation Policy.

5. Community Features

• Nelab includes communities, group chat, events, and posts. You are responsible for the content you share.
• You may not post content that is unlawful, abusive, discriminatory, or infringes others' rights.
• We may remove content or suspend accounts that violate these terms.

6. Acceptable Use

You agree not to misuse the app, including attempting to access other users' accounts or data, interfering with the service's operation, using the platform for fraudulent bookings or payments, or reselling bookings without our consent.

7. Liability

• Nelab is a booking platform. Physical activities at venues (swimming, training, fitness classes) carry inherent risks — you participate at your own risk and should ensure you are medically fit to participate.
• Venues are independent businesses; Nelab is not liable for injuries, losses, or damages occurring at partner venues.
• To the maximum extent permitted by law, our liability for any claim related to the service is limited to the amount you paid for the affected booking.

8. Termination

You may delete your account at any time. We may suspend or terminate accounts that violate these terms, with refunds for undelivered paid services handled under the Refund Policy.

9. Changes to These Terms

We may update these terms from time to time. We will update the "Last updated" date and, for significant changes, notify you in the app. Continued use after changes means you accept the updated terms.

10. Governing Law

These terms are governed by the laws of the Sultanate of Oman. Any disputes are subject to the jurisdiction of the courts of Oman.

11. Contact

Email: thenelabco@gmail.com