Refund & Cancellation Policy

Last updated: July 13, 2026

1. Class & Session Bookings

You may cancel a booking at any time from the "My Bookings" section of the app.
Cancellations made more than 24 hours before the session start time are eligible for a full refund.
Cancellations made within 24 hours of the session start time are not eligible for a refund.
Missed sessions (no-shows) are not eligible for a refund.

2. Community Event Payments

Paid community event tickets follow the same rule: cancellations more than 24 hours before the event start are refund-eligible; cancellations within 24 hours are not.

3. Memberships & Passes

Gym and pool memberships and day passes are activated immediately after purchase and are non-refundable once activated, except where the venue is unable to honour the membership. If a venue cannot provide the purchased service, contact us and we will issue a full refund.

4. Cancelled or Changed Sessions

If a venue or organizer cancels or materially changes a session or event you paid for, you are entitled to a full refund regardless of timing.

5. How Refunds Are Processed

When you cancel an eligible booking, it is marked as "Refund requested" in the app.
Refunds are processed to your original payment method within 7–14 business days.
Refunds are issued in Omani Rial (OMR) for the amount paid.

6. Contact

For refund questions or issues, contact us at thenelabco@gmail.com. Include your account email and booking details so we can help quickly.